Site Reliability Specialist (Contract)

Site Reliability Specialist (Contract)

The Eagle ACCESS Operations team is seeking an exceptional SRS who is willing to grow his or her skill set to ensure the availability, performance, maintenance and support of a fast-paced, high volume, highly available and high growth environment.

This position requires real-time and hands-on technical work. The SRS will be responsible for first-level monitoring, triage and incident resolution/escalation for all of hardware and software used to run the EagleACCESS hosted solution.

This position will be located in our Wellesley, MA headquarter office. This resource will be working with our growing internal team as well as with external clients.


  • Member of a team responsible for monitoring the health of Eagle’s hosted service 24x7x365
  • First line of support for all issue Participating in incident management, triage and escalation
  • Ability to quickly diagnose issues based on alerts and technical documentation
  • Shift-based work will require monitoring on a regular rotation of 12-hour and 8-hour shifts
  • Required to interact with business users and technical users both internally and externally.



  • 1 year or more of experience in a technology related position with demonstrated success.
  • Ability to follow complex sets of instructions, and excellent attention to detail.
  • Fundamental training with basic UNIX/Linux commands.
  • Familiarity with Microsoft Windows operating systems support.
  • Working knowledge of operations tools (monitoring, log analysis, etc.).
  • Basic understanding of data center concepts that focus around networking, storage and cloud computing.
  • Excellent oral and written communication skills and have the ability to communicate technical information to both technical and non-technical audiences.​

Please send us your resume and a brief cover letter describing your strengths and why you think you’d be a good fit for our team to

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Site Reliability Specialist (Contract)