Specialized service and support
for financial services.
Get the support you need to do more, in more efficient and innovative ways. You’ll find working with Eagle is different. When we say we’re committed to giving you outstanding service, we mean it. If you have a problem, your support team will help you resolve it as quickly as possible because they know your business and are committed to you. Plus, you won’t have to explain your issue to a different person each time you call.
Global support, and more. Working with Eagle is easy. You’ll have an assigned relationship manager to help coordinate all aspects of your service. He or she will help ensure your solution is implemented and maintained properly from a big-picture standpoint. To help resolve any day-to-day service-related issues or questions you may have, you’ll also be assigned a local client operations manager who is backed by our team of product experts worldwide.
Help when you need it. Eagle’s powerful combination of specialized service and support means you’ll reach a live expert who understands your issues and can help solve them when you call. And because we specialize in solutions for financial services industry, we can help you book the most complex trades and transactions accurately, from accounting through performance measurement and exposure reporting.
Solve your next problem before it happens. Opt for Eagle ACCESSSM and get Eagle solutions hosted on our secure private cloud. Eagle ACCESS enables us to monitor what’s happening in your environment, so we can address problems before you’re aware they’re happening. And because we know your business and monitor it at all times, if, for example, your pricing file is late from your third-party vendor we’ll detect it instantly, contact you and track down the file – so you have the information you need to run your business and make the right decisions.
Eagle Gateway: your online resource. In your fast-paced environment, you need instant access to information. Eagle Gateway provides an array of online resources via a secure client portal, including:
- Product information
- White Papers
- Case Studies
- Best Practice Documents
- Eagle Knowledge Base
- Product documentation
- Web-based training